ZEN DAYS TERMS OF USE

 

1. DEFINITIONS

The following terms have specific meaning:

‘we’‘us’ and ‘our’ refers to Zen Days.
‘you’ or ‘your’ refers to a potential or actual client of Zen Days.
‘venue’ or ‘supplier’ refers to any one of our partners.

2. ACCURACY AND INFORMATION

Zen Days has taken all care to ensure published information and prices are accurate however if we identify an error or omission following publication, we will inform you as soon as possible. The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your visit. Whilst very rare, in recognition that human error may arise, these booking conditions will always take precedence in these instances.

3. ZEN DAYS PAYMENT TERMS

A deposit may be required to be paid at the time of booking to confirm the transaction. We may also be required to ask for additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking. For certain booking types, the full amount may be payable at time of booking.

In cases where the full balance is not payable at tie of booking, the balance of your booking must be paid no later than eight weeks before the date your contracted break is due to commence.

If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit.

4. ACCEPTED FORMS OF PAYMENTS

Zen Days accepts the following forms of payment:

(i) Credit/debit cards – Visa, MasterCard, Visa Debit, Visa Electron, MasterCard Debit. Please note that payments made by consumer Credit card or Debit card do not carry a handling charge.

(ii) PayPal. Payments using PayPal do not carry a handling charge other than any charges levied by PayPal under their Terms of Service.

A supplement at our discretion may also be charged for the use of any credit card which is a “commercial card” as defined at Article 2(6) of Regulation (EU) 2015/751 of the European Parliament and of the Council of 29th April 2015 on interchange fees for card-based payment transactions.

5. BOOKING ONLINE

For time-sensitive bookings, please arrive at the spa/hotel at least 30 minutes before the scheduled start time of your treatments, as arriving late may mean you miss your appointment that may prevent you from being able to make the most of your spa day.

Bookings are non-refundable and cannot be amended. If for any reason you do not turn up for your experience then you forfeit the entire cost of the experience.

Please remember to take your Zen Days booking confirmation with you. If you do not take these documents with you then you run the risk of not being able to receive your spa day in full, or may cause payment to be taken again due to proof of purchase.

Please also remember to bring a valid form of photo identification with you to your experience to verify your identity.

It is the responsibility of the client to contact the venue to confirm treatment times.

6. PRICE

All prices quoted by Zen Days are ‘from prices’ and per person based on twin/double occupancy for overnight stays. Prices are subject to availability and can change accordingly. Single rooms are available at many hotels however they often carry a supplement. We reserve the right to increase the price of any spa break advertised on our website.

7. GROUP BOOKINGS

For group bookings of 8 or more passengers there will be a €10 amendment fee applied for any reduction in the number of passengers attending the spa experience. This will be applied each time a reduction is made.

Our standard €20 administration fee will be applied for any date or venue change made to the booking, in addition to any increase in the value of the booking.

Group bookings must be paid for by one individual and cannot be paid separately. Zen Days may offer some flexibility with regards to payment options, but also reserve the right to remove this flexibility at any time.

8. BOOKING CONFIRMATION

On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with Zen Days. Where appropriate, the confirmation will clearly state the balance to be paid and the date by which it is due. Please check the confirmation carefully to make sure that all your booking details are all correct. Please contact us via the form on our website if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes. Zen Days reserves the right to make changes to and correct errors after bookings have been confirmed. Zen Days are unable to accept liability for any errors and omissions that are not highlighted to us prior to arrival, and the client remains responsible for any additional costs or changes that occur as a result.

9. DRESS CODE

We cannot accept any responsibility in any ruling by the venue if you or any of your group is unable to use the leisure facilities or receive spa treatments due to inappropriate attire. Please check before you travel that your group is aware of the appropriate attire.

10. TREATMENT TIMES

Venues reserve the right to alter confirmed treatment times and on occasions this can occur without prior notice to the client or Zen Days. If your confirmed venue cancel your reservation or treatment times, they will do their best to make alternative arrangements during your visit, although any such changes would not constitute any entitlement to a refund. Where notification of an enforced change has been provided to us, we will assist as best we can to find a suitable alternative, although you will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a spa break or part of a package.

11. OUR DESCRIPTIONS

All clients are prompted to review our website description details for their chosen or booked property and also check our booking conditions to ensure they are fully familiar with the facilities and suitability of the services offered by the venue. Zen Days will not accept responsibility for any expectations or requirements of facilities that are not noted within our website information.

The descriptions of the hotels and spas and other aspects of the venues are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the booking arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as renovation work, breakdown etc. We will advise you if we become aware of a major change but neither the venue nor Zen Days will accept liability for any loss of enjoyment, damage or inconvenience in such circumstances.

Please note that photos represent some of the accommodation offered and may not relate to the accommodation booked.

12. ADDITIONAL BOOKING INFORMATION

All bookings will be subject to the venue’s own terms & conditions whilst in resort.

Bookings that include dining as part of the package, may be subject to restricted menu options or a specific spend allowance.

Triple rooms may consist of 2 double beds or a double and a rollaway bed or 3 separate beds, each of these options may also impact on the room space available.

Unless specifically advertised, treatments are restricted to over 18s only.

Most specialised spas will provide robes and slippers as standard, and some venues may offer robes for a small hire charge, however, not all venues will provide robes as part of the package booked.

12.1. DISCOUNTS

a) Voucher/Discount must be applied at the time of booking and cannot be applied retrospectively.

b) Only one voucher/discount can be applied per booking.

c) Vouchers are not transferrable.

13. BEHAVIOUR

Throughout your booking with Zen Days you accept full liability for any damage or loss caused by you or any member of your group.

14. CANCELLATIONS

It is possible to cancel your spa break at any time up until 56 days prior to travel, providing that the person who originally booked the spa break sends us written confirmation by email. Any deposit collected will be retained in this instance as an administration fee. Bookings cancelled with less than 56 days to go before travel will result in the loss of all monies paid at that time. Please note that in all cases of cancellation the deposit is non-refundable.

All bookings are subject to the Zen Days cancellation policy; hotel cancellation policies are not applicable.

15. AMENDMENTS

Any changes to an existing booking that are made after receipt of booking confirmation will be charged at €20 per change and are subject to the hotel’s individual amendment and cancellation policies.

For group bookings of 8 or more passengers there will be a €10 amendment fee applied for any reduction in the number of passengers attending the spa experience. This will be applied each time a reduction is made.

16. PRICE CHANGES

Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your break by more than 10%, you will have the option of continuing with the break arrangements and meeting the extra costs (above 5%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. If you decide to cancel the break, you must do so within seven days of the issue of the revised Confirmation of Booking Invoice.

17. POINTS

17.1. CONTRACT

Zen Days operates and manages the web site www.zendays.net and trades internationally under the name and branding of Zen Days. The contract for the membership plan is between you and Zen Days, but please note the fulfilment of the spa experience is by a third party supplier.

17.2. USE OF POINTS

All bookings are subject to a 14 day ‘cooling off’ period, and can be requested to be cancelled and refunded (if not redeemed) within 14 days of the original reservation date. Beyond this point all points redeemed are non-refundable.

Points must be used at the time of booking and cannot be used to pay for final balances or outstanding amounts on pre-standing bookings.

For discount codes: The unique identification code/booking reference on your gift voucher must be given to Zen Days before you can commence the booking.

 

17.3. BOOKING

For some spa experiences, it may be essential to contact Zen Days to pre-arrange a date. If you arrive unannounced for such an experience you will not be able to redeem the voucher and participate in the spa experience. Zen Days recommends booking at least six to eight weeks in advance to ensure that dates are available before the expiry dates listed on the voucher. This is only a guideline and Zen Days recommends you book as early as possible to avoid disappointment.

All package prices are subject to change depending on availability.

17.4. EXPIRY DATE

Points will accumulate each month, but will reset at the end of the calendar year. Points can be redeemed for available experiences in the following calendar year.

17.5. CANCELLATIONS

Should a venue cancel a spa experience booking, Zen Days will issue you with a points refund.

If a client cancels within 56 days of travel then the points used will be lost. If a client cancels outside of the 56 days then the points value will be refunded to the user.

 

17.6. COMPLAINTS

The spa experience is fulfilled by the supplier and not Zen Days. Zen Days has made every effort to monitor the services of the supplier but Zen Days does not provide any warranty or guarantee as to the supplier’s performance or safety standards. If you have a complaint during your spa experience, please bring it to the attention of the supplier as soon as possible so that they can address the issue immediately. Any upheld complaints will not result in a cash refund, but may entitle the customer to an appropriate concession value payable as Zen Days points. This is done entirely at the discretion of Zen Days.

17.7. EXCLUSION OF LIABILITY

Whilst Zen Days makes every effort to monitor the experience fulfilled by the supplier, any liability incurred by the customer or the recipient caused by the supplier’s negligence is the responsibility of the supplier and not Zen Days.

The role of Zen Days is that of an agent in all transactions, whereas the role of all suppliers will be that of a principal. Zen Days shall not be liable for the death or personal injury of the customer, recipient or third party while undertaking any treatment or activity provided by the supplier.

Zen Days shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.

17.8. STATUTORY RIGHTS

Nothing in these terms and conditions affects your statutory rights. These terms and conditions are subject to the law of the UK. All disputes shall be subject to the exclusive jurisdiction of the courts.

17.9. MEDICAL CONDITIONS

Due to the nature of some of the spa experiences offered by Zen Days, participating in certain treatment or activities may be harmful to your health. Therefore, the recipient of the voucher must notify Zen Days of any relevant medical conditions before booking a spa experience. They must also inform a representative at the venue before commencing any spa-related activities or treatments of any medical conditions likely to affect them. Whilst we are happy to inform the venue of any specific dietary requirements, we cannot guarantee that these will be accommodated. It is suggested that any requirements be highlighted upon arrival.

If you have special requirements please ask a member of our team for further information on our accessible spas which highlight venues with facilities catering to a whole range of disabilities from impaired hearing and vision to mobility; and also offer spa packages where carers can join customers on a spa day and use the facilities free of charge.

17.10. GIFT CARDS

All Gift Cards are non-refundable.

All Gift Cards are valid for 12 months from date of purchase and cannot be extended.

Full balance of the Gift Card must be used at time of booking.

Store Gift Cards can be used towards final payment.

Gift cards must not be redeemed with any spa directly.

18. PASSPORTS AND VISAS

A passport is necessary to travel to all European countries.

19. INSURANCE

Zen Days recommends you undertake travel insurance.

20. SPECIAL REQUESTS

If you have any special requests or dietary requirements, you must advise us of these at the time of booking. Whilst we are happy to inform the venue of these, as we cannot guarantee that these will be accommodated, it is suggested that any requirements be highlighted upon arrival. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.

21. COMPLAINTS

Zen Days acts as an agent for each of the properties we feature. If you have a complaint or experience any problems during your spa experience please inform the therapist or relevant supervisor immediately, as any elements of disappointment with treatments may not be able to be rectified after you have left the spa. We also recommend that you speak to the venue’s General Manager to discuss any other areas of disappointment prior to departure. If you do not reach an acceptable resolution to your complaint prior to departure, please notify us in writing by email within two weeks of your return.

Complaints should be sent by email to:

support@zendays.net

Please note: Zen Days regret that due to the investigative process in dealing with any complaints, these cannot be dealt with over the phone. We allow up to 28 days from the date of receipt to provide a response and any details of an appropriate resolution to you.

22. LIABILITY

If you have any complaints concerning any services we provide you must inform us in writing by email within 28 days of your departure date. Any assistance provided in resolving a complaint raised, in respect of your experiences at your booked venue, is provided on a goodwill basis and in our capacity as an agent. It will always remain the responsibility of the venue to agree and accept liability if appropriate and Zen Days will not accept to influence their decisions in this regard. If you have a complaint concerning the specific services provided by Zen Days, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.

Whilst Zen Days makes every effort to monitor the experience fulfilled by the supplier, any liability incurred by the customer or the recipient caused by the supplier’s negligence is the responsibility of the supplier and not Zen Days.

Zen Days shall not be liable for the death or personal injury of the customer, recipient or third party while undertaking any treatment or activity provided by the supplier.

Zen Days shall have no liability for damage to property, consequential loss or expenses suffered, which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses, resulting in third party claims.

23. ANCILLARIES

Please note that all ancillaries consumed on site such as Food, Drink, Entertainment, additional Spa Treatments and Transport must be paid for by you and your booking with Zen Days only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.

24. CHANGES AND CANCELLATIONS ENFORCED BY ZEN DAYS

Zen Days reserves the right to make changes to and correct errors on our website both before and after bookings have been confirmed.

25. FORCE MAJEURE

Zen Days will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.

The above will also apply to the liability of our spa venue partners.

26. OUR RESPONSIBILITY

Zen Days endeavour to make sure that all parts of the spa break are arranged, performed or provided with expertise and care. Our liability in all our bookings shall be limited to a maximum of the commission value to us of your booking with Zen Days.

27. JURISDICTION

Your booking with Zen Days and all matters arising out of it are governed by UK Law.